FAQ

There are 2 types of collection method.

1) Collection box (white)

Our collection boxes accept only clean, good quality, great condition fashion items

✅ clothes ✅ bags ✅ shoes ✅ accessories

These items will be circulated locally through:

♻️ Fashion Swap ♻️ Open Wardrobe thrift store popup ♻️ Curated Bag ♻️ Bag It! ♻️ Upcycling ♻️ Blessings

🙏🏼 Please wash any good condition clothes kept in the wardrobe for a long time before donating.

2 locations only

📍 Cloop HQ @ City Sprouts (Henderson) 102 Henderson Rd, S159562

OUTDOOR: Drive-thru near the main gate INDOOR: Main building behind the EV charging point

🕘 Open daily 10am-10pm, including P.H. 

📍 APSN Cafe for All (within Kembangan Chai Chee Community Hub) 11 Jalan Ubi, S409074

🕘 Mon-Fri 9.30am-7.30pm, Sat 9.30am-2.30pm

Do double-check on Google if the cafe is open before heading down.

Donation Guidelines (for white collection boxes):

‼️ Please note that the opening of the boxes is only 32cm wide.

If the white collection boxes are full or too big –

📍 Cloop HQ (INDOOR) – You can place your donations on top or at the sides. bit.ly/csdropoff

📍 APSN Cafe for All – You can drop off your donations directly at our Sorting Facility at Block 2 within the Kembangan Chai Chee Community Hub. bit.ly/apsndropoff

For bulk donations, you can gogovan/lalamove the items to our Cloop HQ/Sorting Facility. Whatsapp: +65 8033 8220 to let us know the date and time of delivery.

2) Textile recycling bin (yellow)

Cloop textile recycling bins can accept the following in clean & dry and reusable condition (new/used):

✅ clothes ✅ bags ✅ shoes ✅ accessories ✅ belts ✅ hats/caps ✅ clean bras & underwear ✅ toys, plushies ✅ bedsheets & towels

❌ blankets ❌ table cloths ❌ curtains ❌ cushion covers ❌ duvet/doona ❌ bath/floor mats ❌ rugs ❌ luggages ❌ furnitures ❌ strollers ❌ books ❌ mattresses ❌ pillows ❌ tumblers/water bottles ❌ fragile ornaments

You may download a copy of what CAN and CANNOT be acceptable here.

If it’s wet, soggy, or moldy, please dispose of them in the general waste bin. Items that are contaminated or wet cannot be recycled.

The Cloop recycling bins accept mainly apparel and textiles such as clothes, bags, shoes, accessories, belts, caps/hats, clean bras & underwear, and household items such as toys, plushies, and bedsheets & towels, in any clean and dry condition (new/used).

We do not accept pillows /mattresses/ luggages / carpets/ furnitures / strollers / books at the moment.

Please find recycling solutions at recyclopedia.sg

Yes, you can drop them into any of the Cloop textile recycling bins. Locate the one near you here: (bit.ly/mapcloopbins) Please ensure they are clean and dry.

Yes. For Cloop White Collection Boxes (white), only clean, good quality, great condition fashion items

No. Cloop Textile Recycling Bins (yellow) accept preloved textiles in any reusable condition (new/used) as long as it’s clean and dry.
You may download a copy of what CAN and CANNOT be acceptable here.

See full list of whats accepted.

Collection Boxes (white)

Goes directly to Cloop for local circulation. The collection will be sorted for swap/resale/upcycling before recycling with our trusted partners. Appropriate items are donated to beneficiaries with specific needs in due time.

Part of the proceeds from our swap/shop popup will be channelled to a good cause. See our beneficiaries here.

See what happens after you donate to the white collection boxes.

Textile Recycling Bins (yellow)

Goes directly to our ISO-accredited recycling partner. The collection will be sorted into >500 categories for reuse, upcycle, and recycle internationally.

See what happens after you donate to the yellow textile recycling bins.

Clothes, bags, shoes, and accessories of all sorts!

 Styles are carefully selected for the swap and are ready to be worn again. From fashion pieces, clothes for occasions, resort wear, workwear, to casual and active wear.

 If you are feeling overwhelmed with the selections, feel free to approach any of our volunteers for advice, or ask for help at the registration table to consult our style guide for recommendations.

We focus mainly on women’s fashion wear, and can accept men’s fashion item too.

We may open up kids’ racks on some occasions, depending on our partner’s availability.

PayNow or Google Pay to 96450616 (CLOOP) prior to the event day to confirm your spot.

Yes. Walk-ins are welcome to buy second-hand/ preloved items at pay-as-you-wish (min. $10/item).

Priority will be given to those who have pre-registered and subject to the venue capacity. Walk-ins may have to wait till the venue is less crowded to enter.

Pre-registration is still recommended if you would only like to shop. Pre-paid $10 to confirm your spot. This amount can be used to offset your purchases.

Sign up through our “SHOP” page.

Yes. If you have more than 10 clean and good condition items to donate to us. Eg: 7 huge bags or boxes. Else, just bring min.5-10 good condition fashion items to exchange on the Fashion Swap! event day.

Good, clean, wearable fashion items – clothes, bags, shoes, accessories. Womens/Mens

Yes. At the Fashion Swap! pop up, we accept only clean and great condition items. Swappers just need to bring min. 5 to max. 10 items, to swap for up to 10 items.

Brand new, Lightly used, Mint, No stains

Something you would pass to your loved ones to continue wearing.

Something you would still wear but don’t due to size, style, career, or lifestyle change.